Finding a contact

Avaya one-X Agent provides a basic search mechanism to find a contact in the contact list. Use the following steps to search a contact name or a telephone number by specifying keywords in the Text Input field.

separator
  1. On the action bar, change the Work Options menu to Search Contacts.
  2. In the Text Input field, enter the contact name or a telephone number.
    As you type, the system dynamically displays the characters records that match the character you type. You can refine your search using a combination of Show and View fields in the Contact List window.
    NoteNote

    The character-by-character filtering is only available for contacts in the Contact List window.

  3. To optimize your search:
    1. At the bottom of the Contact List window, click Advanced Search.

      The system displays the Advanced Search window.

    2. In the Search in field, select Contacts.
    3. In the Field drop-down field, choose the appropriate field through which you want to refine your search.
    4. In the Search field, enter a valid string to search within the selected data field. For example, after setting the search type to Name, enter Smith in the field and press the Enter key. You can use an asterisk (*) as a wildcard for a string. For example, entering the string, j*n, returns all names beginning with a J and ending with an N with one or more characters in between. This could include entries such as John, but also entries such as Joseph Brown.
    5. Click Search.

    The system queries the service and displays the result.

separator

Example

©2011, Avaya Inc. All Rights Reserved.